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Use Case: Listening to employees to uncover why a hospital information system won’t scale
A company used an online listening exercise to gather frank employee perspectives about why their long‑used hospital information system hasn’t been adopted by other hospitals. The team gathered input through a simple QR scan, let AI group the comments, and then asked both staff and managers to jointly rank the issues. The result revealed clear priorities and gaps that the organization could act on.
Oct 04, 2025
Use Case: Listening to employees to surface R&D vs delivery problems
An organization used an online listening exercise to understand why its research team was unable to focus on long‑term innovation. Employees scanned a QR code, shared candid feedback, and an AI tool grouped responses into nine themes. Management and staff then ranked those themes together and examined a quadrant map that revealed alignment, blindspots, and undervalued concerns. The result was a clearer, shared picture of barriers and a practical starting point for change.
Oct 04, 2025
The Power of Partnership: Fixing Performance Issues Together
Tackling performance issues effectively requires moving beyond traditional top-down directives and embracing a collaborative approach where solutions are mutually agreed upon by both management and employees. This partnership is crucial because it fosters a sense of shared ownership and ensures that the solutions address the true root cause of a problem by incorporating valuable frontline perspectives. By working together, organizations build a culture of trust and respect, leading to more sustainable improvements and ensuring that the positive impact is understood and appreciated by everyone, ultimately creating a more engaged, resilient, and high-performing team.
Oct 03, 2025
The Leader’s Blind Spot: Your Team’s Voice Is Your Best Performance Tool
This article explores the critical "leader's blind spot," where a high-level view of team performance often misses the real, ground-level issues. It details the high costs of this disconnect—from wasted resources to eroded trust—and argues that the solution is a fundamental shift from directing to active listening. Discover why your team's unfiltered feedback is your most powerful tool for accurately diagnosing problems, fostering innovation, and building a truly high-performing culture.
Oct 03, 2025